Refund policy

BY PURCHASING, YOU HAVE AGREED TO OUR POLICIES AS STATED

ORDER CANCELLATION POLICY

Order Cancellation Policy - Domestic*
Orders may be canceled by phone or email any time without fee before they are marked as fulfilled in Shopify. Once an order has been fulfilled, it becomes subject to the terms of our Return Policy.

Order Cancellation Policy - International / Non-Contiguous. 
International / Non-Contiguous shipping options will be provided once an order is placed and invoiced separately. By placing your order, you agree to pay the applicable shipping charges. If shipping charges are not paid within 7 days of the original order date, the order will be automatically canceled, and a 15% cancellation fee will be applied. The remaining balance will be refunded to the original payment method.

*Domestic orders are defined as orders shipped within the 48 contiguous United States


RETURN POLICY

It is the customer's responsibility to verify part numbers and fitment for their application before purchasing. If an item is purchased that is not correct for the customer's application, the customer is responsible for return shipping costs and any applicable restocking fees as outlined in our return policy.

Returns must be requested within 14 days of delivery. 
(See below for how to request a return)

To be eligible for a return, all of the following conditions must be met:

  • The item must not have been installed, mounted, fitted, connected, used, altered, modified, or show any signs of installation or attempted installation.

  • The item must be returned complete with all original parts, hardware, accessories, packaging, and components included with the original shipment.

  • The item must not be a cut product, including fabric, vinyl, rope, cord, carpet, or similar materials.

  • The item must be returned to Marine Surplus in the same condition in which it was shipped to you.

  • All sale items are final sale and are not eligible for return or refund.

  • The item must be received by us within 14 days of RMA# issuance.

Customer is responsible for shipping the item back to Marine Surplus at their expense. 


Restocking Fee

  1. A 15% restocking fee applies to all approved returns.  A return is deemed approved upon final inspection upon receipt by Marine Surplus.  If item arrives to Marine Surplus after 14 days, the restock fee will then be 50% instead of 15%. 

  2. If customer refuses delivery,  a 50% restocking fee applies. 

  3. The restocking fee can be waived if the item is exchanged for another item of equal or greater value. 

Damaged, Defective, or Incorrect Listings
(Please contact us immediately by phone to resolve the issue)

  • Damaged Items: If your order arrives damaged in transit, please contact us immediately. We will request pictures from you to be sent via email so we can supply them to the carrier for the insurance claim. We will work with you to resolve the issue and assist with any carrier insurance claims.

  • Incorrect Listings: If an item is materially different from the description provided in the listing, we will provide a replacement when available or issue a refund if a replacement is not available.

  • Defective items: If you receive a defective item, we will work with you to provide a replacement (if available) at no additional cost. 


HOW TO REQUEST A RETURN

All returns require a Return Merchandise Authorization (RMA) number. Returns received without an RMA will be refused.

To request an RMA:

  1. Call us at 941-758-8495.

  2. We will review your request and provide return instructions via email. 

**Items shipped back to us without an RMA# will be refused and returned to you.